Troubleshooting - What should I do if I cannot access a video course?

Here are the most common steps you can take if you are having trouble accessing a recorded course:

Step 1: Make note of any error message that you have seen. This will be important if you need to call us for technical support.

Step 2: Recorded video courses are streaming videos that rely upon internet connectivity. To improve streaming, please close all other windows/programs and utilize a robust Wi-Fi network. If your issues persist, it is recommended that you try another web browser.